Refund policy

Refund & Returns Policy — our 30-Day Glow Guarantee

We want your ball to glow, bounce and arrive in perfect shape. If it doesn't, we'll make it right. This policy doesn't affect any rights you have under your local consumer law.

1. Defective, damaged, wrong item, or doesn't glow: free fix, no return needed

Email us within 30 days of delivery with your order number and a photo or short video. That covers: arrived damaged; wrong size or item; won't hold air; seams or cover splitting in normal play; or no visible glow in a dark room after charging as shown in our guide (10–15 minutes in sunlight or 15–20 minutes under a bright white lamp). We'll send a free replacement or give you a full refund, your choice. You don't need to send the ball back. Damage from sharp objects, misuse or over-inflation isn't a defect.

2. Changed your mind or need a different size: 30-day returns

  • Request a return by emailing sarxan.abdullayev0409@gmail.com within 30 days of delivery. We'll reply with the return address and instructions. Please don't post items to our Baku office, because returns can't be processed there.
  • The ball must be in new condition and in its original packaging. Inflating it and testing the glow indoors is fine. A ball that has been played on outdoor courts can't be accepted as a change-of-mind return.
  • You pay the return shipping. We recommend a tracked service.
  • Size swap: tell us the size you want. We'll ship it as soon as your return has a tracking number, and we'll charge or refund the price difference.

3. Refunds

Approved refunds are issued to your original payment method within 5 business days of us receiving your return (or approving your claim). Your bank may take another 5–10 business days to show it. We refund the item price. The Express Shipping upgrade and Package Protection are refunded if your order is cancelled before dispatch or the problem was our mistake (EU/UK withdrawals: see section 5).

4. Cancellations

You can cancel free of charge until your order is handed to the carrier. Email us as soon as possible. Within 12 hours of ordering, cancellation is always possible.

5. Customers in the EU, EEA and UK

You can withdraw from your purchase within 14 days of the day you receive the ball, without giving a reason. Tell us by email (you may use the form below, but you don't have to), then send the ball back within 14 days of telling us; you pay the direct cost of returning it. We refund everything you paid, including standard delivery and Package Protection but not the extra cost of Express, within 14 days of your notice. We may wait until we receive the ball or proof you sent it. The "new condition" and "not played outdoors" rules in section 2 don't apply to this right; you're only responsible for any loss in value from handling beyond what's needed to check the ball. You also keep your legal guarantee of conformity (at least 2 years in the EU; your Consumer Rights Act rights in the UK). The 30-Day Glow Guarantee, given by theiro.store, 9 Vagif Street, 1007 Baku, Azerbaijan, is in addition to these rights.

Model withdrawal form (complete and return it only if you wish to withdraw): To theiro.store, 9 Vagif Street, 1007 Baku, Azerbaijan, sarxan.abdullayev0409@gmail.com: I hereby give notice that I withdraw from my contract for the following goods: … / Ordered on … / Received on … / Name … / Address … / Signature (only if on paper) … / Date …

6. Before opening a dispute

Please email us first. We answer within 24 hours (Mon–Sat) and solve almost everything faster than a bank dispute can.

Contact: sarxan.abdullayev0409@gmail.com · theiro.shop · theiro.store, 9 Vagif Street, 1007 Baku, Azerbaijan.