Shipping policy
Shipping Policy
Free shipping on every order. Free Standard Shipping applies to every order, in the USA and worldwide, with no minimum spend.
Delivery options
- Free Shipping — $0: delivered within 5–7 business days of your order (this includes 1–2 business days to dispatch). Fully tracked.
- Express Shipping — $2.55: priority dispatch (your order is packed first), delivered within 5–7 business days of your order. Fully tracked.
Business days are Monday–Friday, excluding public holidays. Orders are normally handed to the carrier within 1–2 business days. Delivery to some remote or rural areas can take a few business days longer.
Tracking
When your order ships, we email you a tracking number. Tracking can take 24–48 hours to show its first scan. You can follow it from the link in your email or on our Track Your Order page.
Where we ship
We ship to the USA and most countries worldwide. If your country isn't available at checkout, we can't deliver there yet. For PO Boxes and APO/FPO/DPO addresses, please email us before ordering.
Duties and taxes
Outside the USA, your country may charge import VAT, duties or a handling fee on delivery. These are set by your local customs office and are the recipient's responsibility. If you refuse a package because of these fees, we'll refund the item price once the package returns to us, minus any return shipping we're charged.
Delays
If we can't ship your order within the time stated, we'll email you with a new estimate and give you the choice to wait or cancel for a full refund.
Wrong or incomplete address
Please double-check your address at checkout. If you spot a mistake, email us within 12 hours and we'll fix it before dispatch.
Lost, stolen or damaged packages
If tracking hasn't moved for 5 business days, email us and we'll chase the carrier. If it shows no movement for 10 business days, or your package hasn't arrived within 15 business days of dispatch, we treat it as lost: we open an investigation with the carrier and send a free replacement or a full refund once the carrier confirms the loss. A package that arrives damaged is covered by our 30-Day Glow Guarantee.
Package Protection (optional, $3 per order)
You can add it in your cart before checkout. It is never added automatically. It covers:
- Theft, and packages marked "delivered" that you didn't receive.
- Fast-track resolution: we send your replacement within 2 business days of your claim, with no wait for a carrier investigation.
- One free re-ship if the package is returned or lost because the address entered was wrong or incomplete.
To claim, email us within 14 days of the delivery date shown in tracking (or within 30 days of your order date if it never arrived), with your order number. Package Protection is refunded if your order is cancelled before it ships, if you withdraw from your purchase under EU/UK law, or if the problem was our mistake.
Questions? Email sarxan.abdullayev0409@gmail.com. We reply within 24 hours, Monday to Saturday.